VIER provides cloud-based customer communication solutions focused on automation, analytics, and omnichannel services. Their platform helps companies streamline customer interactions, offering tools for contact centers, speech analytics, AI-driven chatbots, and workflow automation. VIER is designed to improve efficiency in both customer service and internal processes, while ensuring data security through its German-based infrastructure.

With VIER Dialog Workbench, customers can create chat and voice bots that genuinely understand user input through advanced conversational AI and natural language understanding, rather than relying solely on pre-defined paths. The goal was to provide a simple, user-friendly interface that allows customers to design any conversational logic they need.

While VIER valued the ability to build custom components (triggers and actions), the real game-changer was Appmixer's visually appealing UI that won over even non-technical users. Through the intuitive automation interface—which integrates seamlessly and feels native to VIER's platform—customers can now design and automate custom conversational logic without needing to write any code.

By integrating Appmixer’s no-code automation designer, VIER empowers customers to easily create tailored chat and voice bots. This solution not only enhances the customers' user experience but also provides sales reps with a persuasive interface for more effective demo calls. The innovation significantly boosts customer satisfaction, streamlines sales processes, and expands the sales pipeline. Additionally, by using Appmixer, VIER saved months of costly development time, allowing them to reallocate valuable resources to other strategic projects.